Appealing your result
If you think that your result is incorrect and / or you believe that a mistake has been made in relation to the decision made regarding your assessment, progression or final award, you can appeal your result by following the Academic Appeals Process.
You can only appeal against a decision of a Board of Examiners on the grounds of ‘procedural irregularity’.
Procedural irregularity is a failure of the Board to follow the process or rules that have been put in place, or when a decision has been made on an error of fact. This will only be considered where the failure has had a material or significant effect on the decision.
Examples of procedural irregularity could include:
- Work not being assessed in accordance with University regulations
- Mathematical error or an error in recording marks
- Work not assessed by an approved assessor or examiner
- Board of Examiners not properly constituted
- Board of Examiners not acting in accordance with regulations or procedures
- Prejudice or bias by one or more examiners, assessors or panel members
Dissatisfaction or disappointment with the result of an assessment is not sufficient grounds for an academic appeal.
Similarly, no appeal is allowed on matters relating to academic or - in the case of practice-based assessments – professional judgement.
Appeals may not be back dated to a previously held event. An appeal may only be raised against the most recent decision.
All appeals must be accompanied by evidence supporting the claim. Evidence must be factual and specific and might include original versions of the following:
- medical certificates
- assignment feedback forms
- correspondence (hard copy or email)
- witness statements (must be dated and signed)
- tutorial record forms
Unsupported claims or allegations against any individual or group of staff will not be considered.
Evidence of mitigating circumstances will not be accepted directly as grounds for an appeal. Any student wishing to submit a mitigating circumstances claim must follow the mitigating circumstances process.
The appeals process has three stages:
- Early Resolution
- Formal academic appeal
- Review of appeal
You have 10 working days from the date of notification of your result to start the appeals process by making your concerns known informally to those staff who may be able provide a resolution, e.g. your Personal Tutor, Course or Module Leader or your School Registry Officer contact. Research students should instead contact the RED Unit. This approach is generally considered to be the most effective as it offers a quick solution and avoids the inevitable delays incurred in submitting and processing a formal appeal. Most queries are resolved at this stage.
If you are dissatisfied with the response you can raise a formal appeal by completing the Notice of formal academic appeal and sending this to the email address indicated on the form within 10 working days of receiving the outcome of the earlier stage. If your grounds are admissible a Case Officer will be assigned to to prepare a report on your case for an Appeal Manager. Depending on its complexity your case may be resolved at that stage (upheld or rejected) or it may be referred to a formally scheduled meeting of the Academic Appeals Panel.
If you are dissatisfied with the outcome of the formal appeal, you can request a review of your appeal by completing the request for a Review of Appeal form and sending this to the email address indicated on the form within 10 working days of receiving the outcome of your formal appeal - although the grounds for a review are limited. Following this stage you have the right to take further action through the Office of the Independent Adjudicator (OIA).
For further information on each stage of the process please refer to the Academic Appeals Process.
If your appeal is upheld, it will result in a recommendation to the Board of Examiners to reconsider your case in the light of the appeal finding. The recommendation may:
- include guidance to the decision-making body in terms of correct procedure or the interpretation of procedure for the case in hand and/or in general
- highlight an error or errors which have been made, or information which has not been taken into consideration
- suggest a change in practice or procedure
- suggest a potential remedy or course of action.
You should be aware that even if your appeal is upheld, it may not make a difference, significant or otherwise, to your overall position or final award.
The Office of the Independent Adjudicator (OIA) is an independent body set up to review student complaints (including appeals). Free to students, the OIA deals with individual complaints against Higher Education Providers in England and Wales.
You can only take a complaint to the OIA once the University’s internal procedures have been completed and you have been issued with a "Completion of Procedures" letter.
Please see the OIA website for more information.