The University is committed to fostering mutual respect and understanding between individuals throughout the institution. A positive working environment and good working relationships relate directly to the well-being of staff and students.

Occasional conflict is normal. When this does happen, we wish to support those involved to work together to resolve any disputes and conflicts constructively and speedily. This is why the University has drawn up an internal mediation scheme. Please see the Mediation Policy and Procedures.

What is mediation?

Mediation is a process whereby parties that are in dispute meet and use an independent mediator to work out a solution together.

Mediation is voluntary and will take place only where all parties involved in the dispute agree to participate.

Mediation offers an opportunity for parties to examine the relationship, their concerns and their needs. It is then about rebuilding relationships, rather than apportioning blame.

Mediators support all parties to focus on the future.

When is mediation appropriate?

Mediation may be suitable to:

  • resolve conflict involving both staff and student, and student and student
  • rebuild relationships after a formal complaint or dispute has been resolved, or
  • address a range of issues, including relationship breakdown, personality clashes, communication problems, bullying and harassment.

Mediation may not be suitable:

  • when used as a first resort, as parties should speak to the other person involved before seeking a solution through formal mediation
  • when used to avoid formal student disciplinary action
  • where a decision about right or wrong is genuinely required to resolve a dispute (for example, where there is possible criminal activity), or
  • if an individual raising discrimination or harassment concerns requires the allegations to be investigated

Further information

Parties may be referred to the mediation process, or it may be suggested that it is used in some cases of formal complaints or disciplinary matters.

If you would like to discuss this further please contact the Student Resolution Manager (email:, or the Students’ Union Advice Centre (email:

For Case Studies and a set of Frequently Asked Questions please refer to the Policy.

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