FAQ's

Frequently asked questions on various IT service areas

How do I log on University Email?

You must use your full university email address as your username to log in to email.

For example, instead of entering your username as 123456 you now have to enter 123456@bucks.ac.uk

Your password is case-sensitive.

Is my Office 365 password the same as the password I use for other Bucks New University IT services?

Yes. To login to Office 365 you should use your Bucks New University login name (student_ID@bucks.ac.uk) and the same password you use for other services.

How do I change my email password?

Your Email password is same as the Bucks University IT password. You can change your password.

I am leaving the University, when will my email be disabled?

Your email account will be disabled whenever your account is deleted

What are the minimum password criteria?

  • Must be at least 8 characters long
  • Remember, password is case sensitive
  • Must not include any of the following values: password test
  • Must have at least 3 types of the following characters:
    • Uppercase (A-Z)
    • Lowercase (a-z)
    • Number (0-9)
    • Symbol (!, #, $, etc.)
  • Other language characters not listed above
  • New password should not be any of your previously used passwords

Why do I now have to use complicated combinations of upper and lower case, numbers and punctuation characters?

Higher Education institutions are coming under cyber-attack much more frequently, from hackers, criminals, and data thieves.

Hackers can break simple passwords very quickly now by using advanced tools - for example, a simple password like “lighthouse”, “george” and “university” can be broken in minutes.

In response, IS&T at Bucks New University recommends that complex passwords are used by everybody which will not be compromised easily.

Why does my account get locked?

Your password is set to expire every 120 days and you need to change your password before the expiry date to keep your account active. You will receive an email to warn you that your password is due to expire, please make note of it and change your password.

How do I change my account password?

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

Can I change my password remotely without being on the university network?

Yes you can!

You can navigate in a browser to the Change Password page at

https://mypassword.bucks.ac.uk

Can I change my password any time I like??

Yes you can!

You can now use the Change Password page to change or reset your password 24/7 instead of only being able to call IT Service desk when they are open

How do I print?

You can print from your own device or from a University PC/MAC

Visit the Printing page for more details on how to print.

Can I print from my own laptop/tablet/smartphone?

Yes you can, using the Wi-Fi printing service. Visit https://myprint.bucks.ac.ukto upload documents from your computer and print it to any of the student printers available inside the University campus

Which printer to select while printing?

You should select “PrintColour” for color prints and “PrintBW” Black and white prints

How do I change my account password?

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

How do I add money to my print account?

You can credit your central printing account by using your credit or debit card.

You can add more credit to your account for printing at https://epayment.bucks.ac.uk/print/

What file types can I print while using Wi-Fi printing?

You can only upload and print document file types that are supported which are given below:

  • Microsoft Office
  • Open Office
  • RTF
  • PDF

Which paper sizes can I print?

You can print A4 & A3 paper sizes in all student printers. The plotters in 4th floor Gateway building in High Wycombe campus can print paper sizes up to A0.

Where can I find the printing charges?

Charges for printing, copying and scanning can be found at the Library resources page.

Alternately, you can walk in to the IT services desk or Library help desk to know the printing charges