IT Service desk

IT Service Desk support hours:

Term-time hours:         Monday – Friday 08:00 – 19:00

Non-term time hours:  Monday - Friday 08:00 - 17:00

Contact telephone: 01494 605000 or Ext 5000
Contact email:  it@bucks.ac.uk

IT Service Desks are manned as follows:

High Wycombe (Gateway, 2nd floor) - Term Time Hours:

• Monday to Friday              08:00 - 19:00
• Saturday (limited service) 11:30 - 16:00

High Wycombe (Gateway, 2nd floor) - Non-term Time Hours:

• Monday to Friday               08:00 - 17:00

Uxbridge (Library, 1st Floor):

• Monday to Friday    09:00 - 16:00

• password changes
• printing
• network drives for data storage
• setting up your email forwarding
• connecting to Wi-Fi (eduroam)
• free antivirus for your laptop
• advice on free software provided for students
• logging onto blackboard

We are a small IT Service Desk with just 6 analysts, we should be your first point of contact for most IT issues. We are here to help you and will do this in the best way we can, this might be to resolve your issue during that first conversation or possibly passing it onto a specialist who can.

What you can expect from us…

1. a friendly voice, who introduces themselves and is ready to help
2. that we’ll always log a case, this might be an Incident or a Request and give you a reference.
3. a series of questions to try and clarify the reason for the call and its impact and urgency.
4. we will assign a priority and tell you what it is.

In return you’d make our job easier if…..

1. you contact us via telephone, if you’re reason for contact has a significant impact or is urgent.
2. if you are a using a university asset, have the asset reference at hand.
3. you introduce yourself and explain clearly the reason for contacting us.
4. you explain the impact of an issue.
5. you explain why something is urgent or if there is a deadline.
6. you are new and you try reviewing the Getting Started area of our webpages first.
7. check the Self Help areas as automated solutions may already exist.