Your wellbeing and COVID-19

The common symptoms are a recent onset of a new continuous cough or a high temperature (over 37.8C) or a loss of, or change in, normal sense of taste or smell. It is critical that everyone knows the possible symptoms of COVID-19 and follows the correct procedures in reporting, self-isolating and testing. This is to ensure that we quickly identify, isolate and restrict further infections.

  • If you start to feel unwell when at home (student or private accommodation) - do not come to campus.
  • If you feel unwell while you are on campus – go home immediately.

In both cases:

  1. Contact and explain the situation.
  2. Self-isolate: Public Health England has published guidance on self-isolating at home. You must make sure that those you live with know that they must self-isolate for 14 days in line with the UK Government’s guidance. If you live in University-owned accommodation, we will contact your housemates to instruct them to self-isolate. If you live in private accommodation, please take responsibility for protecting others and controlling the pandemic by making members of your household know what they must do.
  3. Arrange a COVID-19 test using the NHS website or call NHS 119.
  4. Once you have received the results of your test, please email to let us know the result.

If you test positive, the NHS track and Trace service will contact you to start the process of identifying who else you might have had close contact with. They will work closely with the University to identify students and staff. Continue self-isolating and do not attend campus. You can return to campus only after 10 days isolation providing you have not had a fever in the last 48 hrs.

If you test negative, then you can come back to campus when you are feeling well enough.

If you are well enough to do so, you can continue to study while isolated as our hybrid curriculum model provides online alternatives for face-to-face activity. You should discuss any arrangements and questions with your Course Tutor.

Once we have confirmation that a student or colleague has tested positive for COVID-19, we will instigate a set of measures to identify and notify those students/staff with whom the individual has had recent contact. This will mean that those affected colleagues and students will be instructed to self-isolate to help contain the spread of the virus. We are working closely with the Local Authority and NHS Track and Trace and they will be fully supporting the University over the coming months.

If you live in University-owned accommodation, and a member of your shared household reports to the University that they have symptoms of COVID-19, we will contact you and all the students you live with you to instruct you to self-isolate for 14 days.

It is very important that you comply with these instructions and follow the UK Government’s self-isolation guidelines to protect your fellow students and our University community.

Please contact the Student Centre who will be able to advise and support you. Track and Trace contact may be connected to an investigation connected to a case on campus or it may be completely unrelated and connected to an incident in your personal/family life.

You should self-isolate in accordance with the UK Government’s guidance. If you develop symptoms during the self-isolation period, you will need to contact the Student Centre and let them know that you are now feeling unwell and arrange to get tested yourself (see above).

If you are contacted by the University or NHS Track and Trace and are instructed to self-isolate or are displaying one or more symptoms, you must do so. Please do not leave your flat during this time and do not come to campus or town. You will be aware that the Government is now imposing fixed penalties fines for those who break isolation rules.

You must also immediately tell your tutor and email to inform them you're self-isolating.

Please do:

  • Order online and get your food delivered. You must only collect food or postal deliveries from the reception of your halls of residence once they let you know it has arrived and only if you do not have Covid symptoms. If you are displaying symptoms, you must ask a member of your flat to collect them for you (provided they do not have symptoms). See more details on food ordering here.
  • If you are well enough, continue to work from home and attend classes online. Please contact your tutor if you need additional support
  • Contact the Student Centre if you need financial or wellbeing support
  • Get to know your new flatmates
  • Exercise in your flat and take part in online gym sessions.

Please do not:

  • Go out to town for shopping – even for food
  • Go out socialising
  • Leave your flat to smoke or socialise with people in other flats or halls
  • Go on to campus
  • Go to your place of work
  • Go to the gym or park to exercise.
If you need any further guidance or support, please contact the Please protect yourself and the wider Bucks community and follow the Government guidance to keep us all safe.

When a case of confirmed COVID-19 has been identified, the NHS track and trace team will work with the University to identify those individuals (students and University staff) who have had close contact with the confirmed case.

NHS Guidelines define a close ‘contact’ as a person who has been close to someone who has tested positive for COVID-19 anytime from two days before the person was symptomatic up to seven days from onset of symptoms (this is when they are infectious to others).

This could be a person who:

  • spends significant time in the same household
  • is a sexual partner
  • has had face-to-face contact (within one metre), including:
  • being coughed on
  • having skin-to-skin physical contact, or
  • contact within one metre for one minute
  • has been within two metres of someone who has tested positive for COVID-19 for more than 15 minutes
  • has travelled in a small vehicle, or in a large vehicle or plane

Where an interaction between two people has taken place through a screen, this would not be considered sufficient contact.

In the first instance you should contact your tutor who may be able to resolve your issue easily, or help you get the extra support you need. If you are having technical problems you should contact IT if you can’t find the help you need on its pages.

If you need specific support, contact the Learning Development Unit on or the Disability Service Or if you are struggling with your mental health or wellbeing we are here for you too. You have several options:

Please contact your tutor or course team in the first instance – it is really important to keep them informed as they can help you. You may also want to contact the Learning Development Unit to help with study skills and/or the Counselling Team to help manage any concerns relating to self-isolation (such as anxiety or loneliness).

If you are experiencing any financial concerns, explore our bursaries and financial pages on our website and contact the Students’ Union Advice Centre on

If you are finding it difficult to secure a food delivery, please contact the Student Information Centre who can offer short-term, emergency assistance through our Bucks New University Foodbank. Please note, Foodbank options are limited and we respectfully ask that students attempt to arrange a delivery prior to contacting the Student Information Centre.

This can be a stressful time for many different reasons and all elements of your wellbeing is our priority. All students have access to online support 24/7 from TogetherAll, or the The Multifaith Chaplaincy is available for chats and support, or our counselling service can help, please email

The University has a duty of care to safeguard staff, student and visitors at our COVID-secure campuses and accommodation. We expect everyone to play their part and follow social distancing to help reduce the risk of infection in our University community and more widely. Our Student Code of Conduct for this academic year sets out our expectations around student behaviour and the process for managing incidents of student misconduct or breaches of the Code. In particular, we expect students to behave in a responsible manner; act within the law; comply with reasonable instructions; and adhere to health and safety requirements.