You don’t have to create an account or provide us with any personal information when you access the University website. We may ask for some personal details if you access some of our services for example:
- To download a prospectus
- To register for an event such as an open day
- To make an enquiry
- To chat to a current student or a member of staff on our online chat
If you use one of our web site forms or if you contact us by email or by chat we may collect and process personal information about you. This may include:
- Your contact details including your address and phone number
- Your email address
- Your name, title, date of birth and gender
- Education or professional details
- Attendance at University events.
We process your data for purposes arising from your use of the website, for example, to ensure that we understand who uses our site to enable us to make improvements and ensure that it is secure. This processing is necessary to meet our legitimate interests in operating and improving the website, analysing its use, and ensuring its security.
We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another related reason and that reason is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will seek your consent to use it for that new purpose.
We may share your data with third parties who provide services on our behalf, such as those who help us to operate the website. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.
Where your data is shared with third parties, we will seek to share the minimum amount necessary.
The website uses Google Analytics technology which may collect non-personally-identifiable information relating to your use of the site. This may include: which pages you see; how long you stay; what you click on our pages; if you visit the website again; which country and city you are browsing from; etc. This data is collected for the purpose of monitoring and understanding the effectiveness of our websites. We also collect data relating to the demographics and interests of our users via Google Analytics and cookies set by Google advertising networks. This data is used in aggregated form to help improve the site and the University’s marketing efforts.
For further information on Google safeguards for personal data see: https://policies.google.com/privacy
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
We also offer you the option of having an online conversation with current students and staff through our chat.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.
For detailed information on the cookies we use and the purposes for which we use them see our Cookies Statement.
We use appropriate technological and operational security measures to protect your information against any unauthorised access to or unlawful use. We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as the law otherwise permits.
You have the right to see the personal data that we keep about you, by making a request in writing to us and a small fee may be charged. You can contact us by using the details below if you are concerned.
Please advise us if you believe there has been a personal data breach and we will, if founded, report the breach to the relevant data protection authority in the country concerned without undue delay and within 72 hours of discovering the breach. Please note a reportable breach is one which is likely to result in a risk to people’s rights and freedoms. If this is not a likely consequence, the breach does not need to be reported.
Policy last updated 24 May 2018