Frequently asked questions
Results published between April and August will be handed to graduating students at the University’s September graduation ceremonies (or posted afterwards if you don’t attend).
For completion at other times certificates will usually be sent out two weeks following the publication of results .
Your certificate will be sent to your registered home address (not your term-time address) as recorded on the University’s student record system. You can update your address by completing the change of address form.
Students who live overseas will be contacted by email to confirm the address to which they wish to have their certificate sent.
You can change your address by completing the change of address form.
Please ensure that you provide your full name, date of birth, course name and your student ID number so that your identity can be confirmed.
No. Certificates are sent standard delivery following the publication of results.
Yes. Please email firstname.lastname@example.org in advance with your full name, date of birth, course name and your student ID number. Please also indicate when you will be arriving and we can ensure that your certificate is ready for collection at a convenient time.
On collection, please bring your Student ID card with you (or other form of identification for students who have already left the University) so that we can confirm your identity before handing over your certificate.
Yes, as long as you have given your permission in writing previously. Please email email@example.com with the full name of the person who will be collecting your certificate. They will need to bring a form of ID with them (preferably photo ID) in order to collect the certificate.
Certificates and transcripts will be issued in your full registered name as recorded on the University’s student records system at the time of the awarding Assessment Board.
Name changes after the Assessment Board will not normally be accepted unless a spelling or administrative error has been made. Please see the Certification and Transcript Procedure for other circumstances where name changes may be permissible.
Please return your certificate to the Academic Registry at the University with a covering letter informing us of your correct name and providing proof of the correct details. Please inform firstname.lastname@example.org before you do this. If you are beyond 3 months of the issue of the Certificate then do not send anything but please contact email@example.com who will advise if this is still possible.
Certificates and transcripts will be issued in your full registered name as recorded on the University’s student records system at the time of the awarding Assessment Board. We cannot change it after this date as our records need to cross-reference properly.
Please email firstname.lastname@example.org with your full name, date of birth, course name and your student ID number and we will look into this for you.
Unless you notify the University that you have not received your certificate within two years of your award being made we will assume that you have received it. After two years have elapsed you will be asked for a fee if you require a copy of your certificate,
We can send you an electronic copy (PDF) of your certificate, but charge will be payable (if this is a duplicate copy).